Store & Payments
Q. What is Ikebe Music?
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A. Ikebe Music is a Japanese musical instrument retailer and distributor. For detailed information, visit
About Ikebe Musical Instruments Store.
Q. How long does it take to receive a response to my inquiry?
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A. We usually reply within 1–2 days. Orders can be placed 24 hours a day.
Q. What payment methods do you accept?
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A.The available payment methods vary by country. You can view your options at the final stage of checkout.
Q. Can I negotiate the price?
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A. We are sorry, but we do not accept price or shipping fee negotiations.
There may be occasional discounts, so please subscribe to our newsletter and keep the items you are interested in in your cart while subscribed.
Q. Do you offer installment payments on Shopify or hold items with a deposit?
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A. We are sorry, but we do not offer layaway or deposit holds, and we do not handle installment plans at checkout. Please complete your purchase by credit card and use any installment or revolving options provided by your card issuer.
Q. Why does ‘Global-e’ appear on my invoice?
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A. We partner with Global-e, a trusted international e-commerce service, to process payments for your orders.
Global-e specializes in cross-border transactions and ensures a seamless shopping experience for international customers.
When you make a purchase, Global-e handles the payment processing on our behalf. They also calculate, collect, and remit any taxes, duties, and fees required by local authorities, ensuring there are no unexpected charges upon delivery.
For this reason, Global-e may appear on your invoice or statement.
Global-e specializes in cross-border transactions and ensures a seamless shopping experience for international customers.
When you make a purchase, Global-e handles the payment processing on our behalf. They also calculate, collect, and remit any taxes, duties, and fees required by local authorities, ensuring there are no unexpected charges upon delivery.
For this reason, Global-e may appear on your invoice or statement.
Q. Is DHL Express guaranteed to arrive by a certain date?
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A.Please note that "priority/express shipping" refers to the transit services. As such, any published transit times refer to the estimated time your package will take to arrive after you have received a shipping notification email, and do not include the time it will take our store to prepare the order. We do not prioritize orders based on shipping method.
Please also note that any transit time provided by the transit service is only an estimate and is not a stated delivery commitment time. Also, it is limited to business days, and does not account for delays caused by customs or other regulatory agency clearance.
Please also note that any transit time provided by the transit service is only an estimate and is not a stated delivery commitment time. Also, it is limited to business days, and does not account for delays caused by customs or other regulatory agency clearance.
Q. How much are the shipping and handling fees?
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A. In addition to the prices listed on this site for each item, shipping and handling fees will apply.
Shipping rates are subject to change. To view the current shipping rates, please add the items you wish to purchase to your cart and check the rates displayed during the “Shipping” step of checkout.
Shipping rates are subject to change. To view the current shipping rates, please add the items you wish to purchase to your cart and check the rates displayed during the “Shipping” step of checkout.
Shipping & Customs
Q. How are orders shipped and are there extra fees?
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A.We currently offer the following shipping method:
・DHL Express
※ Please note that shipping may be restricted by location due to service suspensions caused by COVID-19 or international conflict. Please use the form to contact us with any questions regarding shipping.
・DHL Express
※ Please note that shipping may be restricted by location due to service suspensions caused by COVID-19 or international conflict. Please use the form to contact us with any questions regarding shipping.
Q. Do I have to pay duties or taxes on arrival?
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A. There are no additional charges beyond the total amount shown at checkout.
Q. Can I reduce the shipping cost?
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A. No. The displayed shipping cost is fixed and cannot be discounted.
Q. 日本への配送はできますか？ / Do you ship to Japan?
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A. こちらのサイトでの日本への配送は承っておりません。日本の方は、
https://www.ikebe-gakki.com
からご注文ください。
We do not ship to Japan from this site. Customers in Japan, please order at https://www.ikebe-gakki.com.
We do not ship to Japan from this site. Customers in Japan, please order at https://www.ikebe-gakki.com.
Q. Are there any precautions regarding transportation?
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A. Based on the regulations of the shipping company, aviation laws, and the laws and import regulations of the destination country, we cannot ship dangerous goods or restricted items internationally.
Examples of such items include, but are not limited to, high-pressure gases (aerosol cans), flammable liquids (oils, paints, etc.), combustible materials, batteries, and other items classified as dangerous goods.
If your ordered items fall under these restrictions, we reserve the right to cancel your order or ship only certain items, at our discretion.
Furthermore, accessories and included items are also subject to these restrictions, so any items deemed ineligible for shipment will be removed before shipping. Please understand this in advance.
The final decision on whether or not to ship will be made by us based on the shipping company and relevant laws and regulations, and we cannot guarantee individual decisions in advance.
Examples of such items include, but are not limited to, high-pressure gases (aerosol cans), flammable liquids (oils, paints, etc.), combustible materials, batteries, and other items classified as dangerous goods.
If your ordered items fall under these restrictions, we reserve the right to cancel your order or ship only certain items, at our discretion.
Furthermore, accessories and included items are also subject to these restrictions, so any items deemed ineligible for shipment will be removed before shipping. Please understand this in advance.
The final decision on whether or not to ship will be made by us based on the shipping company and relevant laws and regulations, and we cannot guarantee individual decisions in advance.
Products & Warranty
Q. Is the product warranty valid outside Japan?
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A. No. Our warranty is valid only in Japan.
Q. Will your electrical products work in my country?
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A. Products are designed for Japan’s 100V standard. They may not operate correctly or safely on other voltages. Please check before purchase.
Q. How can I check a product’s condition?
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A. Please review the photos and the condition rank on the product page.
Q. I need detailed photos of the product and accessories. Can you provide them?
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A. Yes. If you need images beyond those on the product page, contact us from below and tell us what to shoot. We will take the photos and follow up by email.
Q. Where can I check the weight of the product?
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A. It is stated in the description on the product page. If it is not stated, please contact us from below. We will look into it and get back to you.
Q. Can I return or exchange a product after purchase?
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Please check here.