Store & Payments
Q. What is Ikebe Music?
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A. Ikebe Music is a Japanese musical instrument retailer and distributor. For detailed information, visit
About Ikebe Musical Instruments Store.
Q. How long does it take to receive a response to my inquiry?
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A. We usually reply within 1–2 days. Orders can be placed 24 hours a day.
Q. What payment methods do you accept?
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A. Credit Cards, Shop Pay, PayPal. For orders over 1,000,000 JPY, please use Shop Pay or, for PayPal, we will advise next steps by email, so please contact us from below. For your safety, orders placed with PayPal will only be shipped to the address registered in your PayPal account.
Shipping & Customs
Q. How are orders shipped and are there extra fees?
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A. We ship by FedEx with full-value insurance against loss or damage. An overseas handling fee is added to the product price and shipping.
Q. Do I have to pay duties or taxes on arrival?
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A. We do not charge Japanese consumption tax for international orders. Import duty and local taxes, if any, are paid by the receiver.
Q. Which countries and regions do you ship to?
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A. Please see below. If your location is not listed, contact us for assistance from below.
Available Shipping Countries
- Argentina
- Australia
- Austria
- Belgium
- Brazil
- Bulgaria
- Cambodia
- Canada
- Chile
- China
- Croatia
- Cyprus
- Czechia
- Denmark
- Finland
- France
- Georgia
- Germany
- Greece
- Hong Kong SAR
- Hungary
- Iceland
- Indonesia
- Ireland
- Isle of Man
- Israel
- Italy
- Jordan
- Kazakhstan
- Kyrgyzstan
- Liechtenstein
- Luxembourg
- Macao SAR
- Malaysia
- Mexico
- Mongolia
- Netherlands
- New Zealand
- Peru
- Philippines
- Poland
- Portugal
- Romania
- San Marino
- Saudi Arabia
- Singapore
- South Africa
- South Korea
- Spain
- Sweden
- Switzerland
- Taiwan
- Thailand
- Türkiye
- U.S. Outlying Islands
- United Kingdom
- United States
- Vietnam
Q. Can you use a carrier other than FedEx, such as DHL?
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A. No. We currently ship only via FedEx.
Q. Can I reduce the shipping cost?
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A. No. The displayed shipping cost is fixed and cannot be discounted.
Q. 日本への配送はできますか？ / Do you ship to Japan?
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A. こちらのサイトでの日本への配送は承っておりません。日本の方は、
https://www.ikebe-gakki.com
からご注文ください。
We do not ship to Japan from this site. Customers in Japan, please order at https://www.ikebe-gakki.com.
We do not ship to Japan from this site. Customers in Japan, please order at https://www.ikebe-gakki.com.
Products & Warranty
Q. Is the product warranty valid outside Japan?
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A. No. Our warranty is valid only in Japan.
Q. Will your electrical products work in my country?
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A. Products are designed for Japan’s 100V standard. They may not operate correctly or safely on other voltages. Please check before purchase.
Q. How can I check a product’s condition?
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A. Please review the photos and the condition rank on the product page.
Q. I need detailed photos of the product and accessories. Can you provide them?
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A. Yes. If you need images beyond those on the product page, contact us from below and tell us what to shoot. We will take the photos and follow up by email.
Q. Where can I check the weight of the product?
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A. It is stated in the description on the product page. If it is not stated, please contact us from below. We will look into it and get back to you.